Terms of Service

Effective date: [DATE]

Provider: [LEGAL ENTITY NAME] ("Glint", "we", "us"), [company number / "incorporation pending"], [registered address]

Contact: [legal@withglint.co]

1. About these terms

These terms are the agreement between you and Glint for your use of the Glint service at [app.withglint.co] and any related sites, apps, and APIs (the "Service"). By creating an account, entering an access code, or using the Service, you accept these terms. If you do not accept them, do not use the Service.

If you use the Service for an organisation, you confirm you are authorised to accept these terms for that organisation.

2. What Glint does

Glint helps you keep your own voice when you write. You paste a draft, Glint diagnoses where it reads as generic or AI-written, and it helps you pull your own voice back in through a short conversation. What it draws out is saved as memory you own and can browse. Glint suggests and assists. It does not silently rewrite your work, and the final text is always yours to accept, change, or discard.

Glint is a writing-assistance tool. It is not a provider of legal, financial, medical, or other professional advice, and its output is not a substitute for your own judgement.

3. Eligibility

You must be at least 18 years old to use the Service. The Service is built for professional use by adults and is not directed at children.

4. Access, accounts, and beta

• Beta. The Service is in an early-access / beta phase. Features may change, break, or be withdrawn. Access may be gated by an invitation or access code. We may limit, suspend, or end beta access at any time.
• Accounts. When accounts are available, you are responsible for keeping your login details secure and for activity under your account. Tell us promptly at [security@withglint.co] if you suspect unauthorised use.
• Availability. During beta the Service is provided as is, with no uptime or availability commitment.

5. Your content and who owns it

• You own your content. You keep all rights in the material you put into Glint: your drafts, voice samples, context (such as a CV or profile details), captured insights, and the memory Glint builds for you (together, "Your Content"). Glint does not claim ownership of Your Content.
• Licence to run the Service. You grant Glint a limited, non-exclusive licence to store, process, and display Your Content only to operate and improve the Service for you, and to provide the features you use (for example, sending a draft to an AI provider to diagnose it). This licence ends when you delete the content or close your account, except for copies we must keep briefly for backups or to meet a legal duty.
• No training on Your Content. We do not use Your Content to train foundation models, and we contract with our AI providers so that they do not train their models on it either. (Confirm the exact provider terms with Edwin before publishing, see the Privacy Policy.)
• Export. You can export Your Content. See the Privacy Policy for how.

6. AI-generated output

• Glint uses AI models to analyse your writing and to hold the extraction conversation. AI output can be wrong, incomplete, or unsuitable. Treat it as a suggestion, not a verdict.
• You are responsible for reviewing anything Glint produces before you rely on it or publish it. You decide what to keep.
• Glint's diagnosis is qualitative. It does not certify that a piece of writing is "human", original, non-infringing, or fit for any particular purpose.

7. Acceptable use

You agree not to:

• use the Service unlawfully, or to create unlawful, infringing, harmful, or deceptive content;
• upload content you do not have the right to use, or that contains other people's personal data without a lawful basis;
• attempt to reverse-engineer, extract, or copy the Glint method, prompts, models, or underlying systems, or use the Service to build a competing product;
• probe, overload, or interfere with the Service, its security, or its rate limits, or use automated means to access it beyond any API we provide;
• misuse access codes or another user's account.

We may suspend or remove access if you break these rules.

8. Intellectual property

The Service, including its software, design system, brand, and the Glint method and prompts, belongs to Glint or its licensors. These terms do not give you any rights in them beyond using the Service as allowed here. Your Content stays yours, as set out in section 5.

If you send us feedback or suggestions, we may use them without obligation to you.

9. Third-party services

Glint runs on third-party infrastructure and uses third-party AI providers to deliver the Service (for example, hosting, database, and model providers). Those providers process data on our behalf under their own terms. The current list is in the Privacy Policy. We are not responsible for third-party services outside our control, but we choose providers with care and bind them to appropriate obligations.

10. Fees

The beta is currently free. If we introduce paid plans, we will set out the price, billing terms, and any free-tier limits before you are charged, and those terms will form part of this agreement. [Confirm launch pricing model with the team.]

11. Termination

• You may stop using the Service and close your account at any time.
• We may suspend or end your access if you break these terms, if required by law, or if we discontinue the Service or the beta. Where reasonable, we will give notice.
• On termination, your right to use the Service ends. We will handle Your Content in line with the Privacy Policy, including deletion on request.

12. Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate or reliable.

Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

13. Limitation of liability

To the extent the law allows, Glint is not liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, goodwill, or reputation, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to [the greater of the amount you paid us in the 12 months before the claim, or GBP 100 / a nominal cap during the free beta]. [Confirm the cap with counsel.]

14. Indemnity

You agree to cover reasonable losses Glint incurs from your breach of these terms or your misuse of the Service, including from content you upload that infringes someone's rights or breaks the law. [Counsel to confirm scope and whether to include for a consumer-facing beta.]

15. Changes to these terms

We may update these terms as the Service develops. If a change is material, we will give reasonable notice (for example, by email or in-app). Continuing to use the Service after a change means you accept the updated terms.

16. Governing law and disputes

These terms are governed by the laws of [JURISDICTION, recommend England and Wales, confirm on incorporation], and the courts of [JURISDICTION] have jurisdiction, without affecting any mandatory consumer-protection rights you have where you live. [Confirm with counsel; align with the entity's place of incorporation.]

17. Contact

Questions about these terms: [legal@withglint.co]. Security concerns: [security@withglint.co].